Privacy statement.

Who we are is an interactive platform that facilitates consumers to find and book the services of providers. Our services consist of making the full content of our platform available, including an information portal, selection tool, search module and related functions. We also offer both consumers and providers the possibility to use our availability calendar, booking and payment module, which makes it easier to reach an agreement.

For privacy related questions, or for exercising your rights under the AVG, please contact us:

Van Grinsven Ventures B.V. (trading name Connaxis)

Prins Hendrikkade 189 B

1011 TD Amsterdam, The Netherlands

Email: [email protected] 

Tel. +31 20 771 48 52


The terminology used in this statement is subject to the same definitions as explained in our general terms and conditions.

What we do with your data

At Van Grinsven ventures B.V. we take your privacy extremely seriously, which is why we have thought carefully about what information we need from you and how we can process it as carefully as possible. When we collect your data, we do so primarily to facilitate our services, to improve them or to comply with various statutory obligations. Below, we will briefly explain what data we collect from you, the various purposes for which we may process your data, the grounds on which we do so and how long we will retain your data for.

Our website

When you visit our website, we will keep data about your visit and use of our website for various purposes. This may include:

  • Your IP-address;
  • browser data, and
  • session data. 

Insofar as we use cookies, please refer to our cookie statement.

We only process and store technically necessary data which is required for the execution of our services, such as your use of our website or the placement of a booking, to the extent necessary to provide our services. 

For non-emergency processing, such as:

  • Display of personalised content;
  • integrations with social media;
  • personalised advertising and marketing,

we ask for your consent before we collect or use your data. These data are also not kept or processed any longer than strictly necessary for this purpose.


In order to fulfill your booking request, we need to process the following data from you, in addition to what is technically necessary:

  • Name;
  • e-mail address;
  • telephone number;
  • time and date of the booking;
  • the test booked.

The requested data will only be processed in order to fulfill our agreement with you to carry out your booking request, including storing such data and forwarding it to the provider. After the booking has been completed and confirmed, the data will be deleted, except in so far as it is still necessary for other purposes.


In order to process payments for bookings, it is necessary for us to process some of your data relating to that payment, including:

  • Your booking details;
  • your chosen payment method;
  • the status of your payment;
  • the amount of the payment.

The requested data will only be processed in order to fulfill our agreement with you to process your payment, including storing such data and forwarding it to the provider. After the booking has been completed and confirmed, all data not required for other purposes will be deleted.


If you get in touch with us via the contact form, by e-mail, or other appropriate digital means, we will process your data in order to answer your request. For this purpose, we will process at least the data you have provided, including your personal details, contact information, and the content of your request.

Depending on the content and scope of your request, we will further process your data to enable us to fulfill or respond to your request. After our correspondence is completed, your data will in principle be deleted, except to the extent it is still necessary for other purposes, including quality and integrity purposes.

Legal Obligations

As a company, we are required to retain some of your information to comply with our legal obligations, including our tax retention obligation. For example, it is necessary for us to keep some of your data in our records and to be able to hand these over to the tax authorities for a number of years upon request. 

We only store booking and payment data that is required to fulfil our legal administrative obligations. We will anonymise your data to the extent that this is not prohibited by law or our obligations. The retention period for this data is the same as the law.

Quality and integrity purposes

In order to improve our services and to safeguard the integrity of our business operations, particularly with regard to possible claims for compensation, questions or the resolution of disputes, we will store the following data about you:

  • Your booking details;
  • payment details;
  • your correspondence with us.

We will retain this data based on our legitimate interest in the integrity and quality of business operations and in principle for a maximum period of 2 years, or on a case-by-case basis until we are sure that we no longer need it.

Sharing with third parties

As part of our services, we may share your data with third parties, such as payment processors, even if they are located outside the E.U. For example, we have engaged various processors to enable our services such as the website, applications and management of our administration. Your data may also be shared with supervisory authorities or governmental bodies authorised to ask for it.

To the extent that the sharing of your data is part of our services to you, this also forms the basis for engaging third parties or (sub)processors. In the event of new processing, we will ask you for your permission where appropriate. The retention period of the shared data is limited to the time required for the processing.

Security of your data

All your data is processed by us with the greatest care for your privacy and security. For example, your data will be securely stored using encryption and we will never share your data with third parties without sufficient safeguards in place to ensure your privacy.

To protect your data, an agreement has been concluded with each of our processors that contains sufficient guarantees for your privacy. Our processors, insofar as they are not based in the E.U., are located in countries that offer sufficient guarantees for your rights. Where your data must be shared with regulators or government agencies, we will of course always act in accordance with our legal obligations. In all other cases, we will always ask for your consent before sharing your data with third parties or allowing it to leave the E.U. in any way.

Your rights

Under the General Data Protection Regulation you have several rights to which you can claim. You can find out what these rights are below. If you wish to exercise any of your rights, please inform us at the e-mail address provided and we will respond to your request within one month.

  • The right of inspection
    You have the right to request from us what data we have about you and how we process it. If you wish, we can also provide you with a copy of this data. Please note that some data is excluded from this right.
  • The right to be forgotten
    If you wish, you can have the data we hold on you deleted. We will then also inform any third parties with whom this data has been shared.
  • The right to supplementation/correction
    If we have incomplete or incorrect information about you, please let us know and provide us with new or correct information. We will then adjust the data we hold about you.
  • The right to restriction
    If you would prefer that we only process your data under certain conditions, you can request this. Use of this right is of course subject to practical limitations.
  • The right to object
    If you would prefer that we no longer process your data on the basis of, for example, our legitimate interests, you can lodge an objection with us. We will then no longer use your data.
  • The right of portability
    In the event that you wish to share the data we hold on you with another service provider, you can ask us for a copy of this data. If you wish, we can then forward them directly to this third party, provided that you have provided us with the data.

Filing a complaint

If you do not agree with one of our decisions or wish to lodge a complaint about our data processing, please contact the appropriate supervisory authority. The contact details can be found below.

Personal Data Authority

P.O. Box 93374


Telephone number 088 – 1805 250.

Subject to change

Last amended: June 2020